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Sales & customer service performance improvement program
Do you want to improve your sales and customer service performance?
Trainers: Miodrag Kostic and Daniel Tavcioski - 10 days:
- We would determine your business goals and your employees performance gaps and conduct the root cause analyses
- We would manage and advise in the design, development and delivery of appropriate solutions to your problems
- We would coordinate implementation of proposed performance improvement solutions in your sales department
- We would measure progress on several levels to make sure it brings you expected return on investment (ROI)
- Step - Examine your situation and needs (where are you now?)
- Step - Define your sales goals (where do you want to go?)
- Step - Establish what we need to do (how do you get there?)
- Step - Create the training plan based on research and analyses
- Step - Implement initial employee training (based on needs)
- Step - Assess the initial training results and establish new needs
- Step - Implement additional employee training (success optimization)
- Step - Evaluate successfulness of the project and prepare reports
- Step - Suggest the best way of sale system improvement
- One day Current state and needs assessment and analyses, crating detailed training plan and schedule
- Two day training “Personal selling basics" (combination of appropriate personal selling modules)
- Two day training “Customer service basics" (combination of appropriate customer service modules)
- Two day training “Advanced customer service" (combination of appropriate advanced customer service modules)
- One day working with employees examining how much is acquired knowledge applied at work (assessment and analyses of initial training)
- Two day training (success optimization) with modules created to reinforce important sales training segments (like selling system steps, services etc)
( 8 days training + 2 days consulting )
We perform our sales & customer service training and consulting with two trainers-consultants present and active all the time, which means much better learning effectiveness and better price (per trainer).
Trainer-consultant - Miodrag Kostic - Director of 'VEZA' Inc.
Trainer-consultant - Danijel Tavcioski - Director of 'KAKO' Inc.
Reservations and application: This sales & customer service performance improvement program is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.
Please call us: +381 63 60 80 26 - Email: info@businessknowledge.biz
A highly intensive sales & customer service skills workshops that will give your sales staff necessary skills, proper attitude and much needed competence to maximize sales and create long-term customer loyalty.
Result = increased sales & customer service performance and loyal customer base
Our interactive workshops, sales & customer service trainings and public seminars are available in English language to organizations throughout the World, in:
Albania Tirana, Andorra Andorra la Vella, Austria Vienna, Belarus Minsk, Belgium Brussels, Bosnia and Herzegovina Sarajevo, Bulgaria Sofia, Croatia Zagreb Split Pula Rovinj, Cyprus Nicosia, Czech Republic Prague, Denmark Copenhagen, England London, Estonia Tallinn, Finland Helsinki, France Paris, Georgia Tbilisi, Germany Berlin, Greece Athens Thessaloniki, Hungary Budapest, Iceland Reykjavik, Ireland Dublin, Italy Rome Milan Napoli, Sicily Palermo, Latvia Riga, Liechtenstein Vaduz, Lithuania Vilnius, Luxembourg Luxembourg, Macedonia Skopje, Malta Valletta, Moldova Chisinau, Monaco Monaco, Montenegro Podgorica Budva Bar Kotor, The Netherlands Amsterdam, Northern Ireland Belfast, Norway Oslo, Poland Warsaw, Portugal Lisbon Romania Bucharest, Russian Federation Moscow, San Marino San Marino, Scotland Edinburgh, Serbia Belgrade, Slovakia Bratislava, Slovenia Ljubljana, Spain Madrid Barcelona, Sweden Stockholm, Switzerland Bern Geneva, Ukraine Kiev, Wales Cardiff, Algeria Algiers, Angola Luanda, Benin Porto-Novo. Botswana Gaborone, Burkina Faso Ouagadougou, Burundi Bujumbura, Cameroon Yaounde, Cape Verde Praia, Central African Republic Bangu, Chad N'Djamena, Comoros Moroni, Congo, Republic of Brazzaville, Congo, Democratic Republic of the Kinshasa, Cote d'Ivoire Yamoussoukro, Djibouti Djibouti, Egypt Cairo, Equatorial Guinea Malabo, Eritrea Asmara, Ethiopia Addis Ababa, Gabon Libreville, Gambia Banjul, Ghana Accra, Guinea Conakry, Guinea-Bissau Bissau, Kenya Nairobi, Lesotho Maseru, Liberia Monrovia, Libya Tripoli, Madagascar Antananarivo, Malawi Lilongwe, Mali Bamako, Mauritania Nouakchott, Mauritius Port Louis, Morocco Rabat, Mozambique Maputo, Namibia Windhoek, Niger Niamey, Nigeria Abuja, Rwanda Kigali, Sao Tome and Principe Sao Tome, Senegal Dakar, Seychelles Victoria, Sierra Leone Freetown, Somalia Mogadishu, South Africa Pretoria, Sudan Khartoum, Swaziland Mbabane, Tanzania Dar es Salaam, Togo Lome, Tunisia Tunis, Uganda Kampala, Western Sahara El Aaiun, Zambia Lusaka, Zimbabwe Harare, Afghanistan Kabul, Armenia Yerevan, Azerbaijan Baku, Bahrain Manama, Bangladesh Dhaka, Bhutan Thimphu, Brunei Darussalam Bandar Seri Begawan, Burma (Myanmar) Rangoon, Cambodia Phnom Penh, China Beijing Shanghai Guangzhou Shenzhen Tianjin Chongqing Hong Kong Dongguan Nanjing Wuhan Hangzhou Shenyang Harbin, East Timor Dili, India New Delhi Mumbai Kolkata Calcutta, Indonesia Jakarta, Iran Teheran, Iraq Baghdad Israel Jerusalem, Japan Tokyo, Jordan Amman, Kazakhstan Astana, Korea Seoul, Kuwait Kuwait Citym, Kyrgyzstan Bishkekm, Laos Vientianem, Lebanon Beirutm, Malaysia Kuala Lumpur, Maldives Male, Mongolia Ulan Bator, Nepal Kathmandu, Oman Muscat, Pakistan Islamabad, Philippines Manila, Qatar Doha, Saudi Arabia Riyadh, Singapore Singapore, Sri Lanka Colombo, Syria Damascus, Taiwan Taipei, Tajikistan Dushanbe, Thailand Bangkok, Turkey Ankara Istanbul, Turkmenistan Ashgabat, United Arab Emirates Abu Dhabi Dubai, Uzbekistan Tashkent, Vietnam Hanoi Ho Chi Minh City, Yemen Sana, Antigua and Barbuda St. John's, Bahamas Nassau, Barbados Bridgetown, Belize Belmopan, Canada Ottawa, Ontario Torinto, Quebec Montreal, British columbia vancouver, Costa Rica San Jose, Cuba Havana, Dominica Roseau, Dominican Republic Santo Domingo, El Salvador San Salvador, Greenland Nuuk, Grenada St. George's, Guatemala Guatemala City, Haiti Port-au-Prince, Honduras Tegucigalpa, Jamaica Kingston, Mexico Mexico City, Nicaragua Managua, Panama Panama City, St. Kitts and Nevis Basseterre, St. Lucia Castries, St. Vincent and The Grenadines Kingstown, Trinidad and Tobago Port-of-Spain, United States Washington D.C. New York Chicago LA, Argentina Buenos Aires, Bolivia La Paz Sucre, Brazil Brasilia Sao Paolo Rio de Janeiro, Chile Santiago, Colombia Bogota, Ecuador Quito, Guyana Georgetown, Paraguay Asuncion, Peru Lima, Suriname Paramaribo, Uruguay Montevideo, Venezuela Caracas
